FAQ

ISAIAH 12 CUSTOMER SERVICE POLICY  

  • 1. ORDER PROCESSING AND PRODUCTION  
  • All products are made to order. Orders are typically processed within 2- 4 business days unless during peak season then it will be processed within 2-7 business days before shipping.  
  • · Production time may vary depending on the item. All customers will be notified of expected shipping timelines at checkout.  
  • · If there is any delay with production and shipping outside of our policies, we will notify customer via email and will provide a $ 15.00 store credit to customer. Each customer will receive a code via email. ONLY original purchaser can redeem this code and must be going to listed address on  purchase.
  • 2. ORDER CHANGES AND CANCELLATIONS We understand that life happens.
  •  If you need to make a change ( such as size and or color) or cancel your order, please contact us within 12 hours of purchase.  
  • After 12 hours , production typically begins and changes and cancellations can no longer be made.
  • 3.  RETURNS AND CHANGES  
  •  Because POD( print on demand) are custom -made, we cannot accept returns or exchanges for items based on change of mind. However, we will send a replacement  or issue refund if items are  
  • Defective,  
  • Damage items during shipping  
  • Incorrect items sent.
           PROCEDURE
  • 1. Contact us within 3 days of delivery with your order number and a photo of the issue.
  • 2. Our team will confirm eligibility requirements and provide instructions on how to continue.
  • 3. Approved cases will receive a replacement or store credit. Refunds will only be issued if replacement isn’t possible.  
  • 4. REFUNDS
  •  Refunds are issued only for defective, damage, or incorrect items.
  • Refunds will be processed within 3-7 business days after approval. 
  •  Refunds can only be refunded back to original payment at the time of purchase.
  • 5. CUSTOMER SERVICE SUPPORT  
  • We offer support via email: 
  • Response time: Within 24 hours on business days. 
  • · For urgent shipping issues, please contact us immediately via phone for faster resolution.
  • 6. COMMUNICATION & TRANSPARENCY  
  • All policies are clearly posted on our website and visible during check-out. 
  • Any changes to policies are communicated via email to all customers. 
  • We strive for honest, timely, and clear communication in every interaction.  
  • 7. LOYALTY & REPEAT CUSTOMERS  
  • Returning customers will receive exclusive discounts, early access to new releases, or free shipping promotions.
  • Customer satisfaction is out priority; we aim to build long term relationships. 
  • 8. DAMAGE OR LOST PACKAGES.
  • If a package is lost in transit, please contact support witching  7days or estimated delivery date.
  • We will work with our shipping provider to track, replace, or issue store credit for lost items.  
  • 9.SATISFACTION GUARANTEE
  • While POD limits returns for personal presence, we guard enter quality, craftsmanship and customer- focused support.  
  • Our goal is to make every customer feel valued and confident in their purchase.