FAQ
ISAIAH 12 CUSTOMER SERVICE POLICY
Shipping & Processing Policy
Isaiah 12-"Where Deliverance Takes Place- Taking Jesus To The People"
Here at Isaiah 12, each item is made with intention, love, and care. Because our products are made to order, please review the details below regarding our processing and shipping timelines.
Order Processing Time
All orders are processed within 2-5 business days (excluding weekends and holidays).
Processing includes:
Printing and production
Quality inspection
Packing
Preparing the order for shipment
Once processing is complete, you order will be handed over to the shipping carrier.
Shipping Timeframes
US Domestic Shipping
Estimated delivery: based upon items the shipping time frame you selected business days after processing
International Shipping
Estimate delivery: 7-21 business days after processing
Delivery times may vary due to customs, local carriers, or international regulations
Please note: Shipping times begin after the processing window.
Total Estimated Delivery Time
US Orders: Approximately 5-12 business days
ISAIAH 12
International Orders: Approximately 9-26 business days.
DISCLAIMER: THESE TIMEFRAMES ARE ESTIMATES, NOT GUARANTEES
Order Tracking
Once your orders ship, you will receive a tracking number via email.
Tracking information may take 24048 to update after shipment
Delays
Isaiah 12 us not responsible for delays caused by:
Shipping carriers
Weather Conditions
Customs processing
High-volume seasons or holidays
Incorrect or incomplete shipping addresses
=
Incorrect Address or Returned Packages
Customers are responsible for providing accurate shipping information at checkout.
Orders returned due to incorrect address WILL REQUIRE an additional fee to resend.
We are not responsible for lost packages due to address errors.
Lost or Damaged Packages
If you order arrives damage or lost in transit, please contact us within 7 days of delivery
YOUR ORDER NUMBER
ISAIAH 12
PHOTOS
We will work with our fulfillment partner to resolve the issue.
Contact US
If you have questions about your order, please contact us at:
[teamisaiah12@outlook.com]
Return & Refunds Policy
Isaiah12-"Where Deliverance Takes Place- Taking Jesus To The People"
Because each Isaiah 12 item is made to order, we do not accept returns. Please review sizing and product details carefully before placing your order.
No Return Policy
ALL SALES ARE FINAL
We do NOT ACCEPT RETURNS or offer refunds for:
Buyers Remorse
Incorrect sized order
Color preference
Change of mind
Returned items do not need to be sent back.
||
Exchanges & Replacement
We are happy to replace an item at no additional cost if:
The item arrives damaged
The item is misprinted
The item received is incorrect
If an exchange is approved:
You may keep the original item
A replacement will be sent within 3 business days after approval.
Refunds Limited Circumstances Only)
Refund are ONLY ISSUED in rare case where:
An exchange of replacement is not warranted
A replacement cannot be fulfilled due to inventory or production limitations.
Refund decisions are made at the discretion of the Isaiah 12 based on listed factors.
Order Cancellations
We understand that mistakes happen
Orders may be cancel within 12 hours of purchase, only if the order has not yet entered processing.
Afternoon the 12-hour window or once processing begins, cancellations are no longer possible.
To request a cancellation, please contact us at teamisaiah12@outlook.com within the 12. hour time frame.
Customer Support Commitment
We aim to respond to all customer service inquires witching 24-48 business hours. Our goal is to serve with integrity, clarity, and care-while stewarding our brand responsibility.